Refund policy

We want every order to arrive accurate and in good condition. Contact Total Nutrition Miami within 30 days of delivery or pickup to request a return.

Return eligibility

To be eligible for a return, an item must be unopened, unused, in its original condition, and in the original packaging. Because supplements, food, beverages, and other ingestible products are sensitive goods, opened products cannot be returned unless the item arrived damaged, defective, or incorrect.

Gift cards and items marked final sale are not returnable. We do not accept returns for normal differences in taste, texture, or personal preference after a product has been opened.

Damaged, defective, missing, or incorrect items

Inspect the order when it arrives. Report a damaged, defective, missing, or incorrect item within 7 days of delivery or pickup. Include the order number, a description of the issue, and clear photos of the product and shipping packaging when relevant. Keep the item and packaging until we finish reviewing the claim.

Starting a return

Contact us before sending anything back. Unauthorized returns may be delayed or refused. If a return is approved, we will provide instructions and the correct return destination. Return shipping is the customer's responsibility unless we sent an incorrect item or approve the claim as damaged or defective.

Refunds

We inspect approved returns after receipt. If approved, the refund is issued to the original payment method. Original shipping charges are not refundable unless the order was incorrect or arrived damaged or defective. Banks and payment providers may need additional time to post the refund.

Cancellations

Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation after fulfillment begins. If an order has shipped, the normal return rules apply.

Questions

For return help, contact us through the store contact form or call (786) 431-5124. Include your order number.